POLICIES

Five Salon Guests

We thank you for your patience as we transfer to and learn a new data and booking software. This change is vital to the growth and success of all of our stylists, our estheticians, and Five Salon and we are so excited for what’s to come!

CANCELLATION AND LATE POLICY

With our new software comes a cancellation and late policy which we will be strictly enforcing starting immediately.

Regulations include:

– We kindly ask for notice of appointment reschedule or cancellation at least 24 hours prior to appointment date and time. Each last minute reschedule or cancellation will be tracked and will result in one warning.
– Arriving 10 minutes late for any appointment may result in rescheduling the appointment. Each “late arrival” will be tracked and will result in one warning.

Once three warnings are given, a credit card will be taken and put on file in a SECURE database only accessible by management at Five Salon. This credit card on file will be required to book any future appointments and will be charged half of the service for late arrivals and if a last minute cancellation or reschedule is made.

Thank you for your understanding in our time of growth as a business!